![]() Apply disciplined and consistent business process development across the enterprise.Adopt standard business process structures, terminologies, and classifications to simplify internal operations and maximize partnership opportunities.Create a common language that all departments, systems, external partners, and suppliers can use to reduce costs and reduce risks related to system implementation, integration, and procurement.Uses of eTOMĮTOM can help an organization do the following: Three Broad SectionsĪs mentioned earlier, eTOM processes are classified into three primary areas-SIP, operations, and enterprise management. As such, the map covers the entire value chain and shows how each component interacts with others. The bottom row shows supplier-facing and support activities. ![]() The top row includes customer-facing activities like marketing. Rows and ColumnsĪ company’s eTOM comprises rows and columns that intersect to denote specific business processes. These levels show the importance of each technique. HierarchyĮTOM comprises processes distributed across five levels-strategy, network operations, level-2, level-3, and level-4. The following image shows an early version of eTOM:ĮTOM has three building blocks-hierarchy, rows and columns, and three broad sections. It was made part of NGOSS and renamed to Frameworx. TOM was extended in 2001 to become eTOM, an acronym for “Enhanced Telecom Operations Map.” In 2013, eTOM was renamed the “Business Process Framework.” Since then, many versions of eTOM have been published, the latest of which is Version 14, published in May 2014. It was also designed to set the scope of information management to execute the processes involved. It aimed to create an industry-owned framework of business processes that defined commonly used enterprise-independent terminologies for service management. The first part of eTOM was the Telecom Operation Map (TOM) published in 2001. It was initially designed to facilitate the development of network management products that work with all systems. The TM Forum created eTOM in 1988 to standardize the business processes for telecommunications service providers. Read More about “ eTOM ” Brief History of eTOM The processes need to be performed one after another, depending on their importance, to be effective.ĮTOM has three components that pertain to critical focus areas of typical organizations-strategy, infrastructure, and product (SIP) operations and enterprise management. ![]() The Business Process Framework (eTOM) is a catalog of processes required to run a service-focused business.
0 Comments
Leave a Reply. |