Letting the public know that they are prepared and have crisis management plans in place could help Southwest -or any airline-bounce back faster from a crisis and help restore their image, reputation and credibility. Southwest and other airlines could consider posting on their websites and social media pages a standing statement about their general policies and procedures for responding and managing crisis situations, their commitments to the flying public and emphasize that they have crisis management plans in place for any eventuality (if in fact they do.). The company explained that, “As we complete efforts to stabilize our network, Southwest expects a more normal operation on Tuesday with approximately 90 system-wide cancellations out of the airline’s almost 3,300 flights scheduled for the day.” Told customers where and how to go for assistanceĪccording to their website, “If Customers require assistance from Southwest, they can utilize one of the airline’s self-service options for convenience or Contact Us via one of the methods listed on .” Denied rumors about the cause of the flight cancellations and set the record straigh t about what prompted the situationĪs reported by the Star Tribune, “Southwest spokeswoman Brandy King said there was no evidence that would indicate the disruptions were caused by any sort of employee protest over vaccinations.” When, Not If, A Crisis StrikesĬrisis situations are a fact of corporate life-it is not a matter of if they will have a crisis, but when and how it will strike. Southwest and American Airlines, which are. As a note, the operational challenges were not a result of Southwest Employee demonstrations.” Helped to manage expectations ETTuesday, with over3,100 more delayed, according to flight-tracking website FlightAware. We hope to restore our full schedule as soon as possible. The company said on their website that, “Southwest Teams have been working diligently to restore stability to the network, and we are experiencing less disruptions on Monday. Southwest issued a statement to NewsNation on Tuesday, saying that the flight schedule was ‘more normal.’”ĭiscussed the steps that were taken to restore service According to one news organization, “Southwest has blamed air traffic control issues and bad weather for the ‘operational challenges’ that resulted in the weekend cancellations.
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